Check out our most frequently asked questions here. If you still need help, please contact us!
SHIPPING
When will my order Ship?
Orders are processed within 2–3 business days. You will receive a confirmation email with tracking information once your order has shipped.
How long does shipping take?
Shipping within Canada typically takes 3–10 business days, and shipping to the USA takes 4–10 business days. Times may vary depending on your location and carrier service.
RETURNS
What is your Exchange Policy?
We currently do not offer exchanges. However, if you received a defective or incorrect item, please contact us within 48 hours of delivery for assistance.
When will I receive my Refund?
Once we receive and inspect your returned item, refunds will be processed within 5–7 business days to the original payment method. You will receive an email confirmation once your refund is completed.
What is your Return Policy?
If you’re not satisfied with your purchase, you may return unused items in their original condition, even if the plastic wrap is open, within 14 days of delivery. Please contact us at info@heliahomam.com to initiate a return.
ADDITONAL INFO
Where is Helia Homam based?
Helia Homam is based in Montreal, Canada.
Who is behind HerHeart?
HerHeart is run solely by Helia Homam. From designing products to managing orders. Your support directly helps grow HerHeart’s journey!
Do you have a team?
Not yet! HerHeart is currently a one-woman show. Helia manages everything herself, from product creation to customer service. As HerHeart grows, the goal is to expand into a bigger team to continue delivering high-quality products and service.
How can I support HerHeart's growth?
As a small, independently-run brand, every purchase, review, and social media share makes a difference. Thank you for supporting HerHeart on its journey to become a leading self-growth brand!
STILL HAVE QUESTIONS?
Send us an email so we can help!